Government

No citizen left without an answer

We are the technology partner for public institutions modernizing their citizen service. Automate appointments, procedures, and frequent inquiries with AI available 24/7.

Order on WhatsApp Book a free consultation

Available 24/7 Impartial treatment Confidential implementation Tailored per institution

Today we operate in Ecuador, with a presence in Thailand and the Dominican Republic. Latin America is the region we're aiming to grow into.

How we work

The process with a public institution

We know a government institution doesn't buy the way a private company does: there's an approved budget, documentation requirements, and administrative timelines involved. Our process is built around that.

First contact

You reach out through the public sector channel or book a meeting. You don't need a defined project: the service problem you want to solve is enough to start.

Diagnosis at no cost

We review with you how citizen service works today at your institution: where requests come in, who answers, and where it gets stuck. The real scope comes out of that.

Proposal with supporting documentation

We deliver the technical and financial proposal in whatever format your institution needs for its internal procurement processes, sized to the budget you actually have.

Implementation and follow-through

We install it, train the staff who will operate it, and provide support. We don't hand over a system and disappear: the institution is left able to run it without depending on us.

Contact for institutions

Write to us naming your institution and the process or service you want to improve. We reply with a proposed meeting, at no commitment.

agencia@automatiaec.com

External reference

A real example: governments already exploring this at a ministerial level

In Albania, the government gave an artificial intelligence system ministerial rank, with responsibility over public procurement. We share it as a real reference point, not as part of our own work.

Illustrative representation of artificial intelligence, not a photograph of the Diella system.

Illustrative image. Not an official photograph of the Albanian system.

This is not an Automatia project. It is a real case, reported by international media, that we share only as context.

The facts

January 2025
Diella ("sun" in Albanian) launches as a text-based virtual assistant on the e-Albania government services portal, built by Albania's National Agency for Information Society (AKSHI) together with Microsoft.
September 11 and 12, 2025
Prime Minister Edi Rama announces her appointment as Minister of State for Artificial Intelligence, in charge of the public procurement portfolio. The next day she is introduced to the press in Tirana, now with voice and an animated avatar.
September 18, 2025
She addresses Parliament by video. The cabinet vote passes with 82 Socialist votes in favor; the opposition boycotts the vote and calls the appointment unconstitutional.

What it actually does

In its procurement role, it reviews tender submissions and flags irregularities across four stages: drafting terms of reference, setting eligibility criteria, setting the tender's ceiling price, and verifying submitted bid documents. A human procurement officer must sign off at every stage; it is not a unilateral final decision made by the AI.

The Prime Minister stated a goal for tenders to become "100% free of corruption." That is a goal stated by the government, not an independently measured outcome.

Before and after this rollout

January 2025

A text chatbot on the e-Albania portal, for general citizen procedures and inquiries.

September 2025

Ministerial rank, with voice and an avatar, and responsibility over reviewing public procurement, always with human approval at every stage.

According to figures given by the Prime Minister himself, the assistant had already issued 36,600 digital documents and provided close to 1,000 different services. Those are general service-usage figures from before the ministerial role, not a measurement of anti-corruption impact.

What has not been published yet

As of this writing, no public before-and-after figures exist on the effect of this rollout on procurement: no drop in corruption complaints, no processing times, no rejected tenders. We share it anyway because it is a real example of governments already exploring this at a ministerial level, not because we have a proven result to show.

Context, so the reference is complete

Albania's opposition called the appointment unconstitutional.
AKSHI, the agency that built the system, is under investigation for corruption in tenders unrelated to this project.
The actress whose likeness and voice represent the avatar stated she never consented to that use and has filed a legal claim.

Real case

Institutions already serving people this way

Lucrecia Velarde de Sánchez

Public sector · Ventanas, Los Ríos, Ecuador

Needed: To handle citizen requests for the canton of Ventanas without depending on a physical office.
We built: An institutional website with an AI chatbot and WhatsApp service.
Result: An open citizen channel for the Councilwoman, in operation.

See more real cases See their site

Fundación Lukita

Social foundation · Ventanas, Los Ríos, Ecuador

We built: A centralized contact channel that receives and organizes help requests, explains its programs and connects people with the foundation.
Result: People connected with the foundation and requests handled from one place, in operation.

See more real cases

Impartiality

Our work with the public sector always benefits society. We are not affiliated with any political party. We are not internally tied to any case, campaign, or political interest: we work exclusively on modernizing citizen service.

Public-sector background

Mittchell Guedes, Automatia's founder, previously worked in Ecuador's public sector: in interprovincial mobility and transportation, and in the financial side of municipal taxes for decentralized autonomous governments. That's why we understand firsthand how a government institution operates from the inside.

Real service already in production

Tailored proposal

We personalize and adapt every project to the public sector

We work with cutting-edge artificial intelligence technology, adapted to your budget, not the other way around. Tell us how much you have available and we'll tell you exactly what we can build with it, no price negotiations.

This includes our entire catalog, not just what is listed below: 22 real solutions across 5 categories.

No price negotiations: we tell you exactly what your budget can build.

Tell us your budget

Capabilities

Built for citizen service

Built for hospitals, municipal offices, provincial governments, and government agencies that serve the public every day.

WhatsApp service

AI agents that answer frequent questions about procedures and requirements.

Available 24/7, without saturating phone lines.

Automatic scheduling

Appointments with automatic confirmation and reminders.

Reduces no-shows and decongests physical offices.

A single dashboard

Citizen service information centralized in one dashboard.

Response times and inquiry volume measurable in real time.

Impartial treatment

Same standard of implementation and confidentiality for every institution.

No exceptions or priority based on political affiliation.

Citizen panel

WhatsApp service
Automatic scheduling
A single dashboard
Impartial treatment

Use cases

From the office to the citizen

Illustrative scenarios of the type of problem we solve in this industry. They do not correspond to current clients. Check out our real, named case studies.

WhatsApp service

Municipal Citizen Service Department

Automated answers to frequently asked questions about procedures via WhatsApp, reducing repetitive calls to the service line.

Automatic scheduling

Public Appointments and Scheduling Office

Automatic scheduling with reminders, reducing no-shows for scheduled appointments.

A single dashboard

Community Services Entity

Centralization of citizen inquiries in a single panel, with real-time visibility into volume and response times.

Levels of government

A proposal built for your role

Council member, mayor's office, or provincial government: each level of government has its own daily problem. We'll show you ours, adapted to yours.

For Council Members

You get citizen requests through informal channels, with nothing recorded or followed up on.

Citizen service via WhatsApp, with a case number
A monthly report on your work, without hours of manual effort

Request a proposal for Council Members

For the Mayor's Office

People line up for paperwork and payments that could be handled from a phone.

Permits and paperwork straight through WhatsApp
Pothole, power, and water reports with real follow-up

Request a proposal for the Mayor's Office

For Provincial Government

Rural communities are left disconnected from provincial services.

24/7 citizen service, with no one having to travel
A farmer assistant: weather, prices, credit

Request a proposal for Provincial Government

Tell us your case

Let's set up a meeting

Tell us which institution you are writing from so we arrive with real context to the first conversation.

Message us on WhatsApp

We'll answer your questions directly, no forms.

Open WhatsApp

Does your institution need something different? See Tailored Solutions