Legal Center

1. Acceptance: By using Automat IA's services, you agree to be bound by these terms and conditions in their entirety.

2. Use of Service: The services provided are intended exclusively for lawful commercial purposes. Use for illegal or unauthorized activities is strictly prohibited.

3. Ownership: The client's data and content always belong to the client. Once full payment is completed, the following belong to the client and are placed in the client's name: its accounts, domains, numbers, brand, and anything developed specifically for its project. Automat IA retains ownership of its tools, templates, components, and reusable code, and grants the client a non-exclusive license to use them to operate the delivered solution.

4. Limitation of Liability: Automat IA will not be liable for indirect, incidental, or consequential damages arising from the use or inability to use our services.

5. Termination: We reserve the right to suspend or terminate access to our services in the event of a breach of these terms.

6. Governing Law and Jurisdiction: This agreement is governed by the laws of the Republic of Ecuador. The parties will first try to resolve any disagreement directly and through mediation; if that fails, it will be submitted to the competent judges of the canton of Ventanas, province of Los Ríos.

7. Client Licensing and Compliance: Automat IA develops technology on a work-for-hire basis; it does not operate, license, or provide the final services built on that technology. When the contracted service requires an operating license, legal domicile, regulatory registration, or specific compliance (for example, KYC verification, anti-money-laundering measures, or registration with UAFE or another regulator), the client is solely responsible for obtaining and maintaining those authorizations before operating the platform. Automat IA assumes no responsibility for how the client uses the delivered technology or for the client's regulatory compliance.

1. Information Collection: We collect personal and business information necessary to provide our services, including contact details, billing information, and usage metrics. We also keep what you write in our forms and in the site assistant (Paul): your name, your contact channel and the conversation, solely to handle your request.

2. Use of Information: We use your data exclusively to provide, maintain, and improve our services, as well as to communicate with you about updates or support.

3. Data Protection: We implement reasonable security measures to protect your information against unauthorized access, alteration, or destruction.

4. Sharing with Third Parties: We do not sell or rent your personal information to third parties. We only share data with essential service providers: Netlify (hosting and forms), Supabase (database of our customer-service system, in the United States), Cloudflare (data infrastructure), PayPal (payment processing), our email provider, and WhatsApp/Meta (direct contact channel). Each one processes the data solely for the specific function it provides.

5. User Rights: Under Ecuador's Organic Law on Personal Data Protection, you may at any time exercise your rights of access, rectification, updating, erasure, objection, portability and not being subject to automated decisions by writing to agencia@automatiaec.com. We reply within 15 days at most. If you believe your request was not handled, you may turn to the Superintendencia de Protección de Datos Personales.

6. Site assistant (Paul) and forms: Before you write, the assistant shows a notice with this purpose; by writing, you consent to us keeping your name, your contact channel and the conversation. That data goes into our internal customer-service system, seen only by the person responsible at Automat IA, and is used exclusively to answer and follow up on your request. It is not used for advertising nor shared with third parties. The assistant will never ask for ID numbers, cards, passwords or health data.

7. Retention and deletion: If your request does not lead to a business relationship, your data is deleted automatically 12 months after it was received. If you hire a service, it is kept for as long as the relationship lasts and as long as tax law requires. You may request early deletion at any time by email. Data controller: Automat IA, RUC 1251390629001, Ecuador, agencia@automatiaec.com.

8. Data of our clients' customers: When Automat IA processes data about the client's own customers, it does so as a data processor, only to provide the service and following the client's instructions, in accordance with Ecuador's Organic Law on Personal Data Protection.

9. Downloaded quotes: When you download a quote from the site, we store the name or company name, the RUC (tax ID) if you provide it, and the content of the quote, solely to handle your request and follow up. If no contract is signed, this data is deleted after 12 months. You may exercise your rights under Ecuador's Organic Law on Personal Data Protection by writing to agencia@automatiaec.com.

10. Visit count by country: To know which countries our visitors come from, we count visits in aggregate: only the country code and the date, never your IP address, your browser or any identifier. This count cannot identify any person.

11. Follow-up, live chat, images and voice in the assistant: If you leave your WhatsApp or email and tick the box "I agree to be contacted", we record that permission with its date and what was agreed, and use it only to follow up on your inquiry; you can withdraw it at any time by writing to agencia@automatiaec.com. When you ask to speak with a person, a team member may read that conversation and reply in the same chat; that copy is deleted after 7 days. The conversation is remembered in your own browser for 7 days and is deleted with the restart button. Images you attach and what you say in voice mode are sent to artificial intelligence providers (Anthropic and OpenAI, in the United States) only to answer you and are not stored in the chat.

1. Encryption: All data transmitted between your systems and our servers is encrypted using TLS 1.3 or higher protocols.

2. Access Controls: We implement multi-factor authentication (MFA) and role-based access control (RBAC) for all internal systems.

3. Incident Response: We have an incident response team available 24/7 and established protocols to immediately mitigate any security breach.

4. Audits: We conduct regular security audits and penetration tests through independent security firms.

1. 30-day guarantee: For 30 days after delivery, we handle the necessary adjustments at no cost so everything works as it should. New features or scope changes are quoted separately.

2. Before you pay: You see a demo with demonstration data before signing, without needing to give us your real data, and you pay the remaining 50% only when you receive the service working.

3. No refunds: We do not refund money. What is delivered and paid for is in your name, and adjustments are handled under the guarantee.

1. Formal client status: Until the initial 50% payment is received, the person or company is not considered a formal client of Automat IA.

2. Monthly fee and late payment: The monthly fee is paid on the first day of each month. If it is not received, the client has 24 to 48 hours to make the payment; after that period, the service is suspended. Once payment is confirmed, the service is reactivated immediately or within 24 hours, depending on the case. Suspension does not delete the client's data.

3. Final balance and late payment: The client has 7 calendar days from delivery or acceptance to pay the final balance, at no additional charge. After that period, a one-time surcharge of 5% of the outstanding balance applies. If the balance is still unpaid 1 calendar month after delivery, simple interest of 2% per month on the outstanding balance also applies, not compounded, until the payment date.

4. Delivery times: Delivery times are estimates, are subject to demand and team availability, and start running once the initial payment and the information, content, and access critical for operation are received; if anything critical is missing, the timeline is paused until it is received. Work is handled in order of arrival and assigned to the team in that same order. If non-critical information is missing at delivery (for example, product photos or final copy for a section), this does not hold up the delivery or the payment of the final balance; Automat IA adds that material at no additional cost when the client provides it. Automat IA is not liable for delays caused by third parties beyond its control, including the client's suppliers.

5. Acceptance of delivery: Upon receiving the delivery, the client has 5 business days to review it and send comments; if there are none, it is considered accepted. The 30-day guarantee runs from delivery.

6. Domain and ownership until full payment: The domain is initially registered in Automat IA's name as part of the build process. Once full payment (100%) is confirmed, Automat IA transfers the domain and final access to the client's name. The 50% advance covers the work performed and does not constitute a partial transfer of ownership. If the client does not complete full payment, Automat IA deactivates or archives the work it built and gives the client the domain credentials that belong to the client, so they can continue with another provider; Automat IA's own code and development are not transferred in that case. The client's data and content always belong to the client.

7. Confidentiality: Both parties keep confidential any confidential information they receive from the other, during the contract and after it ends.

8. Liability and third parties: Automat IA's liability is limited to the amount paid by the client in the last 12 months for the affected service, except in cases of fraud or gross negligence. Automat IA is not liable for failures or changes in third-party platforms (Meta, app stores, payment gateways, hosting providers) or for force majeure.

1. Term: The contract lasts 12 months, unless the client requests a different term. At the end, the contract expires; to continue the service, a new contract is signed.

2. Early termination: The client may terminate before the 12 months by giving 30 days' written notice. The client pays the monthly fee for the current month and for the notice period; the remaining months of the contract are not charged. Payments already made are non-refundable.

3. Data Handling: After termination, we will retain your data for 60 days to allow for possible reactivation, after which it will be permanently deleted from our servers.

1. Ownership: All content on this website, including text, graphics, logos, and images, is the property of Automat IA and is protected by international copyright laws.

2. Permitted Use: Downloading and printing material for personal, non-commercial use is permitted. Any other use requires express written permission.

3. DMCA: We respect the intellectual property rights of third parties. If you believe your work has been copied in a way that constitutes infringement, contact us immediately.

1. Types of Cookies: We use essential cookies for the site to function, analytical cookies to understand user behavior, and marketing cookies to personalize the experience.

2. Management: You can configure your browser to reject all cookies or to notify you when a cookie is sent. However, some site features may not work correctly without them.

3. Consent: By continuing to use our website, you accept our use of cookies in accordance with this policy.