Automatia

Answer every traveler instantly, in their language, at any hour

Service, quotes and bookings for tours, diving or transfers on WhatsApp and your website, so no inquiry from abroad goes cold waiting for an answer.

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Already using it

Logo of Macarron Scuba GPSMacarron Scuba GPSLogo of Heaven ExpeditionsHeaven ExpeditionsLogo of Tu Ferry GalápagosTu Ferry GalápagosLogo of Sealion Travel AgencySealion Travel AgencyLogo of Todos Bien Surf BoardsTodos Bien Surf Boards
Illustrative example: sample businesses, names and prices.

Industry Challenges

What holds your business back today

  1. 01Loss of high-value prospects due to slow response times outside business hours or across different time zones.
  2. 02Travel agents overloaded manually quoting itineraries and packages, taking time away from closing sales.
  3. 03High commissions lost to third-party platforms (OTAs) due to the lack of an efficient direct channel.
  4. 04Inability to personalize recommendations at scale based on the traveler's history and interests.
  5. 05Cancellations and no-shows due to a lack of proactive follow-up and communication before and during the trip.

A typical situation in this industry

An illustrative scene that brings together common problems in the industry, not a real case or a verbatim quote from a client.

Messages from travelers arrive at all hours, in time zones different from Ecuador's, and while no one responds, the booking goes to another channel.

Outside business hours, outside the sale

By the time someone responds, some of those travelers have already booked on a third-party platform that keeps a commission a direct channel would have avoided.

Manual quotes, all day long

Emails go back and forth adjusting dates and prices one by one, time that isn't spent closing what's already on the table or personalizing anything.

No follow-up, no full group

When a booking doesn't receive proactive follow-up before the trip, it's common for part of the group to simply not show up for departure.

What it looks like in tourism

From the traveler's first message to their review, at any hour

Six moments of a trip handled by AI: the booking and the deposit at night, replies in each traveler's language, Instagram that ends up in WhatsApp, the itinerary as a PDF and the review after the tour.

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The Automatia Solution

How we solve it

An assistant answers on WhatsApp and your website, in the traveler's language and at any hour, so no inquiry from abroad is lost to the time difference.

It checks your availability, builds the quote for the tour or transfer and guides the traveler to payment, without you answering every message.

Bookings, passenger details and reminders live in one place, ready for departure day.

Specific Benefits

What your business gains

01

Guaranteed 24/7/365 availability on the user's channel of preference.

02

Immediate increase in the direct booking rate, avoiding OTA commissions.

03

Drastic reduction in the cost of acquiring each new customer, by recovering dormant leads.

And also

  • Automated generation and delivery of accurate quotes in seconds.
  • Extreme personalization of the tourism offering based on browsing data.
  • Virtual assistance and concierge service throughout the passenger's entire itinerary.
  • Real-time translation that enables the capture of international markets.
  • Pricing strategy optimization (Dynamic Pricing) based on demand.

Pricing

What a business like yours uses

Starting price of each service, in US dollars, excluding VAT. See all prices

Real clients

Businesses already using it

Macarron Scuba GPS system in operation

Macarron Scuba GPS

Tourism · Diving · Galápagos, Ecuador and Peru

Needed
To handle dive bookings from customers in Ecuador and Peru without multiplying manual work.
We built
Its website in two versions, Ecuador and Peru, which automatically detects where each visitor comes from and shows their currency and a country-adapted experience; we also centralized all customer service, WhatsApp and email, into a single management system.
Result
Two markets served from one base, with less manual work, in operation.
See more real cases See their site

Heaven Expeditions

Tourism · Isabela Island, Galápagos, Ecuador

We built
An optimized website with all its services completed, an automated sales funnel and customer service, and fixes for the security problems it had, such as password leaks and digital breaches.
Result
Bookings captured online with less operational work and a secure digital environment, in operation.
See more real cases See their site

Tu Ferry Galápagos

Maritime transport · Santa Cruz, Galápagos, Ecuador

We built
The most complete real-time booking system in Galápagos: it doesn’t just sell the ticket, it covers the whole trip, outbound, connections and return, with 24/7 service and answers to frequent questions.
Result
From its base in Santa Cruz, with coverage on the other islands, the trip is booked end to end from one place, in operation.
See more real cases See their site

No risk for you

How we work
  • Demo with your data before payingYou see it working before you sign.
  • 50% to book, 50% on deliveryThe second payment only when you receive it working.
  • 30-day guaranteeWe fix and optimize what was agreed.
  • Your data, always yoursYour data is always yours; the domain and access pass to your name once payment is complete.
  • No refundsThat is why you see the demo first and pay the rest on delivery.

The next step

Shall we talk about your business?

Every traveler gets an instant answer and books directly with you, while your team focuses on the experience.

Order on WhatsApp Book a free consultation

Tourism in Galápagos

We work with tourism businesses in Galápagos

With Macarron Scuba GPS, the same initial investment in their site and booking system now also works for their Peru operation, adapting on its own to time zone and currency. That avoids the cost of building a new system from scratch for the second country.

Ownership of tuferrygalapagos.com, the ferry booking site and system we built covering Santa Cruz, Isabela, San Cristóbal, and Floreana, was transferred to Macarron Scuba GPS.